Shipping policy

Payment, Delivery & Shipping Policy

At UK Sliding Wardrobe, we aim to make your online purchasing experience straightforward, transparent, and secure. This policy explains how payments, order processing, delivery, and shipping work when you purchase from us.

1. Secure Payments & Data Protection

We take the security of your personal and payment information seriously.

Payments made through our website are processed using secure payment systems and appropriate security measures.

Payment Policy

  • Full payment is required at the time of purchase unless an alternative payment arrangement is expressly offered at checkout.

  • An order is only confirmed once payment has been successfully authorised and accepted.

  • If a payment is declined, reversed, or flagged for suspected fraud, we may place the order on hold, request additional verification, or cancel the order where appropriate.

  • The payment methods available to you will be displayed during checkout.

Secure Transactions

  • Payment information is transmitted through secure payment infrastructure.

  • We do not intentionally store complete payment card details on our own systems.

  • Payment processing may be carried out by third-party payment providers, which may have their own terms and privacy policies.

  • Additional customer authentication or verification may be required by the payment provider or applicable regulations.

Refunds

Refunds are handled in accordance with our Returns & Refund Policy and applicable UK consumer law.

Where a refund is approved, it will normally be returned to the original payment method used for the purchase unless otherwise agreed or required by law.

If you have a billing or payment issue, please contact us before raising a payment dispute where possible so that we have an opportunity to investigate and resolve the matter.

Fraud Prevention

To protect our customers and our business:

  • Orders may be reviewed where we identify unusual or potentially fraudulent activity.

  • We may request additional information or verification before processing certain orders.

  • Orders suspected of fraudulent or unauthorised activity may be delayed, cancelled, or refunded where appropriate.

Billing Information

You are responsible for providing accurate and complete billing and contact information when placing an order.

Incorrect information may result in delays to order processing, payment verification, or delivery.

2. Shipping Costs & Delivery Areas

Delivery availability and charges will be displayed during the purchasing process and/or at checkout.

Any applicable delivery charges will be clearly communicated before you complete your purchase.

Where free delivery is advertised for a particular product, location, promotion, or order, the relevant terms and exclusions will apply.

Delivery availability may vary depending on the customer's location, product, size, quantity, and delivery requirements.

3. Order Processing & Delivery Times

We aim to process and deliver orders within the estimated timescales shown on the relevant product page, checkout, or order confirmation.

Delivery estimates may vary depending on:

  • Product availability

  • Order volume

  • Customer location

  • Product size and quantity

  • Delivery requirements

  • Public holidays and weekends

  • Unexpected logistical or operational delays

  • Circumstances outside our reasonable control

The estimated delivery period provided at checkout or after ordering should be treated as an indication unless a specific delivery date has been expressly agreed.

If there is a significant delay affecting your order, we will aim to contact you using the contact details provided with your order.

4. Delivery Arrangements

Depending on the product and delivery location, we may contact you to arrange a suitable delivery date or delivery window.

Where delivery requires an appointment:

  • We may contact you before delivery to arrange a suitable time.

  • You should ensure that someone is available to receive the delivery where required.

  • You should provide accurate delivery details and any relevant access information.

  • Delivery arrangements may need to be rescheduled where access is unavailable or the agreed delivery appointment cannot be completed.

Where applicable, you may receive delivery confirmation by email, telephone, SMS, or another communication method provided by us or our delivery partner.

5. Missed Deliveries & Rescheduling

If you are unable to accept a scheduled delivery, please contact us as soon as possible.

Where a delivery is missed because nobody is available to receive the order, or because suitable access is not available, we may need to arrange a new delivery appointment.

Additional delivery charges may apply in circumstances where a failed delivery or rescheduling is caused by inaccurate information, failure to be available at an agreed appointment, or other circumstances within the customer's control, subject to applicable law.

We will discuss any applicable charges with you before they are applied.

6. Delivery Access & Property Conditions

Before placing an order, customers should ensure that the furniture can reasonably be delivered to the intended location.

You are responsible for providing accurate information about:

  • Delivery address

  • Building access

  • Narrow entrances or corridors

  • Stairs

  • Lifts

  • Parking or loading restrictions

  • Other access limitations that could affect delivery

Large furniture items may require suitable access routes.

Our delivery personnel may be unable to complete delivery if they reasonably determine that the property or access route presents a significant safety risk or the product cannot safely pass through the available access route.

Where delivery cannot be completed because of unsuitable access, we will discuss the available options with you.

7. Ground Floor & Upstairs Delivery

The level of delivery provided depends on the delivery service selected or offered for your order.

Unless an upgraded or specific room-of-choice delivery service has been expressly agreed, delivery may be limited to the safest and most accessible location reasonably available.

Our delivery personnel are not required to move existing furniture, personal belongings, or other property to create access.

Customers should make sure that the intended delivery route is clear before the delivery takes place.

8. Damage or Missing Items on Delivery

Please inspect your products as soon as reasonably possible after delivery.

If you notice visible damage, missing components, or an incorrect item, please contact us promptly at:

support@slidingwardrobeltd.co.uk

Where possible, please provide:

  • Your order number

  • A description of the issue

  • Photographs of any visible damage

  • Photographs of the packaging where relevant

  • Details of any missing or incorrect components

If an item appears to have a structural or manufacturing defect during assembly, please stop assembly and contact us before continuing.

Nothing in this section limits your statutory rights under applicable UK consumer law.

9. Lost, Delayed or Missing Deliveries

If your order has not arrived within the estimated delivery period, please contact us at:

support@slidingwardrobeltd.co.uk

We will investigate the delivery status and work with the relevant delivery provider or logistics team where necessary.

Where goods are lost or delayed, your statutory rights remain unaffected.

10. Delivery Restrictions

Certain products may have delivery restrictions based on their size, weight, availability, location, or other logistical requirements.

Before placing an order, please check the delivery information provided for the specific product.

If we are unable to deliver an order to your location after the order has been placed, we will contact you to discuss the available options.

11. Contact Information

For questions regarding payments, delivery, shipping, cancellations, or refunds, please contact us:

UK SLIDING WARDROBE LIMITED

Trading as: UK Sliding Wardrobe

Company Number: 13139426

Registered Address:
48 North End Road, London, England, NW11 7RH

Email: support@slidingwardrobeltd.co.uk

Website: www.slidingwardrobeltd.co.uk

We aim to respond to customer enquiries as promptly as reasonably possible.