Refund policy

Returns & Refund Policy

Our goal at UK Sliding Wardrobe is for you to be entirely happy with your purchase. Your statutory rights are fully protected under applicable UK consumer protection legislation, including the UK Consumer Rights Act 2015 and applicable distance-selling and consumer-contract regulations.

1. The 30-Day Right to Reconsider (Cooling-Off Period)

Where applicable under UK consumer law, you may have the right to cancel your order within 30 days from the date your product is physically delivered and return it for a change of mind.

To qualify for a change-of-mind return, the item should be unused, disassembled where applicable, and returned in its original packaging and condition.

Sale items are also subject to our applicable return policy and your statutory rights.

2. Items That Are Defective, Damaged, or Incorrect

If your item arrives damaged, is faulty, is not fit for its intended purpose, does not match its description, or is otherwise not as required under your statutory rights, you may be entitled to a repair, replacement, or refund, depending on the circumstances and applicable UK law.

Please inspect your goods as soon as possible after delivery.
If you notice any damage, missing components, or incorrect items, please contact our customer service team promptly at support@slidingwardrobeltd.co.uk so we can assist you with the appropriate resolution.
If an item is found to be defective or structurally faulty during assembly, please stop assembly and contact us before continuing.
Attempting assembly does not remove your statutory rights where the issue relates to a manufacturing defect or other fault for which we are legally responsible.

3. Non-Returnable Items

The following items may not be eligible for a change-of-mind return:

Completely assembled items that have been used or show wear and tear.
Goods returned after the applicable 30-day return period.
Items damaged as a result of consumer misuse, excessive use, negligence, or incorrect installation contrary to the supplied instructions.
Furniture that has been bespoke or custom-made specifically to the customer's measurements, finishes, colours, or configurations, where applicable under UK law.

Nothing in these exclusions affects your statutory rights relating to goods that are defective, damaged, faulty, incorrectly supplied, or misrepresented.

4. Return Shipping Process

How to Start a Return

To request a return or discuss an issue with your order, please contact us by email:

support@ukslidingwardrobeltd.co.uk

Please include your order number, details of the item concerned, and the reason for the return.

Return Method

Once your return has been approved, we will provide you with the appropriate return instructions and return address.

UK Sliding Wardrobe Limited
60 Cumbrian Gardens
London, England
NW2 1EL
United Kingdom

Return Shipping Fees

For change-of-mind returns, the customer may be responsible for the applicable return shipping costs, subject to the terms of the order and applicable UK law.

Where an item is defective, damaged, incorrect, or otherwise covered by our statutory obligations, UK Sliding Wardrobe Limited will arrange an appropriate return method or cover the applicable return costs where required.

Tracking

We strongly recommend using a tracked and insured delivery service when returning an item. Please retain your proof of postage and tracking information until your return has been fully processed.