Privacy Policy

At UK Sliding Wardrobe, we are committed to respecting and protecting your privacy. When you visit our website, www.slidingwardrobeltd.co.uk, or purchase products from us, this Privacy Policy explains how your personal information may be collected, used, stored, and protected.

UK Sliding Wardrobe is the trading name of UK SLIDING WARDROBE LTD (Company Number: 13139426).

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information when you visit, browse, contact us, or place an order through our website.

Personal Information

Depending on how you interact with us, we may collect information such as:

• Full name and email address

• Billing and delivery address

• Telephone number

• Order and purchase details

• Information you provide when contacting our customer service team

• Payment information required to process your order

Payment information is generally processed securely by third-party payment providers. We do not intend to store complete payment card details on our own servers.

Information Collected Automatically

When you use our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device information

• Operating system

• Website usage and interaction information

• Referral/source information

• Cookies and similar tracking technologies

This information may help us maintain website security, improve functionality, analyse website performance, and enhance your overall browsing experience.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil customer orders

• Arrange delivery and logistics

• Process payments securely

• Communicate with you regarding your orders

• Respond to questions, enquiries, and customer service requests

• Provide after-sales support

• Improve our products, services, and website

• Maintain website security and prevent fraud

• Detect and investigate potentially fraudulent or unlawful activity

• Comply with applicable legal, tax, accounting, and regulatory requirements

• Establish, exercise, or defend our legal rights where necessary

Where permitted by law, we may also send you marketing or promotional communications. You can unsubscribe from marketing communications at any time.

3. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third parties where reasonably necessary to operate our business and provide our services. These may include:

• Payment processors and payment service providers

• Delivery and courier companies

• Logistics and fulfilment providers

• Website hosting and technical service providers

• Website analytics and performance providers

• Fraud prevention and security providers

• Professional advisers, where necessary

• Government authorities, regulators, or law-enforcement bodies where required by law

Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate safeguards are in place.

We may also disclose information where necessary to protect our legal rights, customers, website, business, or property.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience and website functionality.

Cookies may be used to:

• Remember preferences

• Maintain shopping cart functionality

• Enable essential website features

• Understand website traffic and visitor behaviour

• Analyse website performance

• Improve our services and website experience

• Support advertising and marketing activities where applicable

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of our website.

Where required by applicable law, we will request appropriate consent before using non-essential cookies or tracking technologies.

5. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration, disclosure, or destruction.

Payments are processed through appropriate third-party payment providers using security measures designed to protect payment information.

We do not intentionally store complete payment card information on our own website servers.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Process and fulfil customer orders

• Provide customer support

• Maintain appropriate business records

• Meet legal, tax, accounting, and regulatory requirements

• Resolve complaints or disputes

• Enforce our agreements and policies

• Establish, exercise, or defend legal claims

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it where appropriate.

7. Your Rights Under UK Data Protection Law

Under applicable UK data protection legislation, including the UK GDPR, you may have rights regarding your personal information, including:

• Right of Access: Request access to the personal information we hold about you.

• Right to Rectification: Request correction of inaccurate or incomplete information.

• Right to Erasure: Request deletion of your personal information where legally applicable.

• Right to Restrict Processing: Request that we restrict how we process your personal information in certain circumstances.

• Right to Object: Object to certain types of processing, including certain direct marketing activities.

• Right to Data Portability: Request certain personal information in a structured, commonly used, and machine-readable format where applicable.

These rights are subject to certain legal conditions and exemptions.

To exercise your rights or ask questions about how we process your information, please contact us using the details below.

8. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy policies, security, content, or practices of external websites. We recommend reviewing the privacy policy of any third-party website before providing them with your personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, technology, or applicable legal and regulatory requirements.

When we make changes, we will update this page accordingly.

We recommend checking this page periodically for the latest version of our Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or wish to exercise your data protection rights, please contact us:

UK SLIDING WARDROBE LIMITED

Trading as: UK Sliding Wardrobe

Company Number: 13139426

Registered Address:
48 North End Road, London, England, NW11 7RH

Email: support@slidingwardrobeltd.co.uk

Website: www.slidingwardrobeltd.co.uk